HOW TO FILE YOUR MOVING CLAIM / COMPLAINT

Dear Valued Customer,

 

If you come across any damaged or missing items or suspect that you have been overcharged or billed for services you didn't receive before, during, or after the completion of the services, we kindly request that you give your service provider the opportunity to thoroughly investigate and address your concerns. All customers are aware that the service provider should be granted the primary chance to provide a written resolution to any problems that arise.

 

TO START YOUR CLAIM/COMPLAINT PROCESS, PLEASE SEE THE INSTRUCTIONS BELOW:

  • LOG ON TO https://www.MovingClaims.net 

  • WHEN ENTERING THE SITE, CLICK ON THE TAB - REGISTER YOUR MOVING CLAIM / COMPLAINT

PLEASE MAKE SURE TO HAVE THE FOLLOWING INFORMATION WHEN REGISTERING YOUR CASE:

  • YOUR BROKERAGE COMPANY LEGAL NAME (OPTIONAL - IF BOOKED WITH A 3RD PARTY).

  • YOUR MOVING COMPANY LEGAL NAME.

  • YOUR FULL NAME AS IT APPEARS ON THE BILL OF LADING (CONTRACT).

  • YOUR FULL CURRENT ADDRESS.

  • A VALID PHONE NUMBER.

  • A VALID EMAIL ADDRESS.

 Once we receive your information online, we will promptly send you a Claim Acknowledgment Confirmation Notice via email. This notice will serve to confirm that we have received and recorded your claim or complaint in our electronic system. Kindly remember to check your junk or spam folders for our email confirmation.

HOW CAN I CHECK THE PROGRESS / STATUS OF MY CLAIM? To inquire about the status of your case, kindly contact us via email at Support@MovingClaims.net. All communication regarding your claim will be conducted through email or mail. In certain circumstances, we may reach out to you by phone (if necessary) to gather additional information or seek clarifications regarding your claim.


Please take note that we highly recommend adding our email address,Support@MovingClaims.net, to your contact list. This will ensure that our emails are delivered directly to your inbox and not directed to your spam folder, guaranteeing prompt and efficient communication.

HOW LONG DOES THE PROCESS TAKE?

FOR LOCAL MOVES: Since there are no specific time limitations regulated by the different states, we have decided to treat local / Intrastate moves as Interstate moves (120 days) so that claims are adjusted in a timely manner.

FOR INTERSTATE MOVES: Carrier has 120 days to provide a settlement offer for your claim, from the date your complete claim along with all required documents is received in their office. If claims can’t be settled or denied within that time, an extension notice must be sent to the customer within every consecutive 60 days period. MovingClaims.net as the assigned third-party claims company must follow the same requirements as your carrier’s. However, as part of our customer service, we strive to offer a speedy resolution.

KINDLY ACCEPT OUR APOLOGIES FOR ANY INCONVENIENCE AND WE WISH YOU THE BEST IN YOUR NEW LOCATION!